What a pleasant surprise! I received my shipment today and I couldn’t understand why it was such a long box. I can’t believe you sent me a new base. You so didn’t have to do that! You sent me free bags in the past when I first commented about the quality on my second shipment of bags, and now I’m starting to feel guilty. Please don’t send me anything else free! You’ve got a customer for life!
Your customer service is truly above and beyond the call of duty and I cannot begin to tell you how much I appreciate that. I too run a business where customer service is the most important thing to us and I stress that all the time and am constantly giving away “freebies” when we have issues with our customers to make sure everyone is happy. It buys you so much loyalty and good feelings. I get asked all the time what I’m carrying and I always recommend you.
I don’t have any kind of disability. I am just one of those people who can’t pick up dog poop with the typical inside out bag without gagging and honestly, as I said, this product has really saved me. I can now take long walks with my dog without dreading that part of the walk, so our walks are always a pleasure, unless of course, she thinks she spots a squirrel, a cat or a lizard and goes for it… She’s a Rottweiler Lab mix and really strong and I’m only 5’1” so I’ve been pulled off my feet many times.
Anyway, just wanted to thank you so much again.
Best regards,
Carrie
Carrie Pollare
Green Grab Bag
www.GreenGrabBag.com
Pacific Palisades, CA